We’re committed to getting your Archies order to you as quickly as possible so you can start experiencing comfort sooner. Below is a guide to how dispatch, shipping, and delivery work.

Dispatch Time

Orders are typically dispatched within 1–2 business days, Monday to Friday (excluding public holidays).

Orders placed on Fridays, weekends, or public holidays will be processed on the next business day. Our warehouse operates from Melbourne and observes Victorian public holidays.

During peak periods, including promotional events and public holidays, dispatch timeframes may be extended. We will always take reasonable steps to dispatch orders as quickly as possible.

Shipping Options

Standard Shipping
$7.95 or free on orders over $70
Estimated delivery: 2–8 business days after dispatch

Express Shipping
$15 or free on orders over $150
Estimated delivery: 1–4 business days after dispatch

Delivery timeframes are estimates only and may vary depending on delivery location and carrier network conditions.

Selecting Express Shipping prioritises faster carrier handling but does not guarantee delivery by a specific date.

Delivery Timeframes

Delivery estimates begin once your order has been dispatched.

While most orders arrive within the stated timeframes, delays may occur due to circumstances outside our control, including:

• courier or transport network delays

• weather events or major disruptions

• peak shipping periods

• remote or regional delivery locations
  
  

Estimated delivery windows are provided as a guide only and are not guaranteed delivery dates.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Tracking updates are provided directly by our delivery partners and allow you to monitor your parcel’s delivery progress and status.

Customers are encouraged to regularly review tracking updates for delivery notifications, attempted deliveries, or collection instructions.

If tracking indicates your parcel has been delivered but you are unable to locate it, we recommend:

• checking around the delivery address and safe places

• confirming with household members or neighbours

• contacting the delivery carrier directly using your tracking number
  
  

If assistance is still required, please contact our Customer Support team within a reasonable timeframe so we can investigate with the carrier.

Delivery Responsibility

Customers are responsible for ensuring shipping details entered at checkout are accurate and complete.

Where delivery is completed in accordance with carrier tracking confirmation, including deliveries made under Authority to Leave (ATL), the parcel will be considered successfully delivered.

If an order is returned to us due to an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for re-delivery.

Delayed or Lost Orders

If your order appears delayed or has not arrived within a reasonable timeframe, please contact our Customer Support team.

We will work with the delivery carrier to investigate the shipment. Investigation timeframes are determined by the carrier.

Where a parcel is confirmed lost in transit, a replacement or refund will be provided in accordance with Australian Consumer Law.

Shipping Fees

Shipping charges are calculated at checkout and are non-refundable once an order has been dispatched, except where required under Australian Consumer Law.

Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law, including consumer guarantees relating to delivery within a reasonable time.

Need Help?

If you have any questions about your order, delivery, or shipping status, our Customer Support team is here to help. 

Please include your order number and relevant details when contacting us so we can assist you as quickly as possible.