I have made a mistake in my order and need to change this, is this possible?

- Yes, but it depends on when you order and when you contact us!

- Orders are picked at 10:30 am AEST each day. If your order is received after 10:30 am, then it will be picked at 10:30 am the following day.

- HOWEVER, even though orders are picked from 10:30 am onwards, our warehouse has a 9:30 am AEST cut off period for accepting order changes. That is, order changes need to be received before 9:30 am if you wish to make a change.

- If your order change is received at 9:30 am, the system that accepts order changes will be automatically switched off and we will be unable to make the change, sorry!

- If the order change is received at 9:29 am, then we will be able to make the change for you.

The implications of this are:

If you place your order between 9:30 am – 10:30 am AEST – This is the ‘dead zone’ and if your order is made during this time period, we are unfortunately unable to change your order.

If you place your order between 10:30 am- 9:29 am AEST (the following day) – As long as your order change is received before 9:30 am, we can make the change.

- Click here to lodge an order change.

Examples of when you can and cannot do an order change:

- You ordered at 11:00 am AEST– This will mean that your order will be fulfilled at 10:30 am the following day and that you have until 9:29 am the following day to change the order.

- If you order at 4 pm AEST – This will mean that your order will be fulfilled at 10:30 am the following day and you have until 9:29 am the following day to change the order.

- If you order at 1am AEST – This will mean that your order will be fulfilled at 10:30 am that same day, you have until 9:29 am that same day to change the order.

- If you order at 8 am AEST – This will mean that your order will be fulfilled at 10:30am that same day, you have until 9:29am that same day to change the order.

- If you order at 9:45 am AEST– You have ordered in the ‘dead zone’. Your order will be fulfilled that day but the system that accepts order changes will already be switched off, as such, we will be unable to make the change.

- Click here to lodge an order change.

What about if I miss the order change deadline and my order is already sent?

- If you miss the order change deadline and your order has already been sent or you have ordered during the ‘dead zone’, you have two options.

1. Place another order straight away: If you need your thongs urgently and cannot wait to return them, if you still wish to proceed with the order change, then we suggest to place another order and when the incorrect thongs arrive, send them back for a refund or exchange.

- Please note; while we offer 100% FREE exchanges for swapping the size, colour, etc. For refund request, the customer is required to pay for the return postage.

- If you do not want to pay for the return postage, then instead of sending the incorrect pair (s) back for a refund, when the thongs arrive, you could instead consider sending the thongs back for an exchange and swap them for free for another size, colour etc.

2. Wait for the thongs to arrive and send them back for a free exchange: If you are not in an urgent hurry to get your thongs, then as we have 100% FREE exchanges, when the incorrect thongs arrive to you, you can just send them back for a free exchange.

- Make sense? Please let us know if you have any questions by contacting us at customerservice@archiesfootwear.com.au

- If you would like to change your order, please click here to fill in our online order change form.